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ORDERING
AND SHIPPING:
You may place your orders online,
by mail, or by fax.
By
Mail: HOMEDECORPLUS.COM
P.O. Box 7198
Laguna Niguel, CA 92607
By
Fax: 1-949-305-2535 - For printable order forms (adobe
acrobat reader is required), click
below:
For
fast order processing and to keep
our cost low so that we may pass the savings to you, we encourage ordering online,
fax or by mail.
For
Designer/Volume Discount Orders of oil lamps & original hand painted collection, please fax, mail or email your orders at: sales@homedecorplus.com.
Methods
of Payment: We
accept Visa, MasterCard, and Discover/Novus. Cashier's
checks, Money Orders or Personal/Business Checks by mail only. If you are ordering by mail or fax, simply print the
online order form and complete all requested information. All orders are subject to
verification. If paying by checks, the order will be processed after the
check has cleared. Returned checks are subject to a $25.00 fee.
Processing
Time:
Most retail orders
will be processed and shipped within 2-3 business days of receipt. Orders
placed on weekends and holidays will be processed the following business day. Some
handmade items may take longer. Production lead time may be
required for volume purchases of hand painted and handcrafted products by Oil
Lamps Unlimited.
Method
of Shipment:
We strive to find the most economical way of shipping our products, however, Fed Ex-Ground is
currently the
most economical means of shipment for any size or weight within the Continental
United States. Packages weighing less than 3 lbs, we may use USPS Priority
mail. We currently do not ship to P.O. Boxes.
We will
notify you of additional charges assessed on Express shipments, shipments to Hawaii and Alaska,
and oversized packages.
INTERNATIONAL
ORDERS:
We do
not ship outside the United States.
REFUNDS
& EXCHANGES:
If you
need to return or exchange merchandise, we can assist you in making another
selection, and/or to obtain a Return Merchandise Authorization
Number (RMA#). All returns and exchanges must be returned
within 30 days of the invoice date. We are unable to accept packages without an
RMA #.
An
invoice is enclosed with every order. To return or exchange an item, please
contact us. Items must be
returned via prepaid, insured and traceable method to ensure safe delivery. Save
all boxes and packaging materials and return in saleable condition.
There
will be no shipping and handling charges for exchanges. Shipping and handling
charges are non-refundable for returns.
We will
issue a credit-card refund upon receipt of the returned merchandise. For credit
card returns, please allow at least two billing cycles for the credit to appear on
your statement.
BACKORDERS:
You are
not charged for backorders. We will notify you by phone or email of an estimated
arrival time. If you have not received a backordered item after 14 days, please
feel free to call or email us to check the status.
OUT
OF STOCK:
We may
have limited stock on certain selection or specialty merchandise items. If an
item is out of stock and we are unable to obtain it from a reliable supplier, we
will call or email you. We apologize in advance for
any inconvenience this may cause.
DISCONTINUED:
When we
discontinue (or reintroduce) products, it is usually to make sure you are
getting the most value for your money. We will continually enhance our selection
by finding the best value at the best possible price so we can pass the savings
to you.
SALES
TAX:
We are
required to collect sales tax on merchandise total on all orders within
California. Sales and Use taxes for shipments outside of California are the
responsibility of the recipient.
DAMAGE
AND/OR DEFECTS:
Your
order is carefully packed and inspected. In case you receive damage
merchandise, please save all boxes and packing materials, and report it
immediately to the delivery carrier and us at 949-448-9201 or by email. We are required to notify the
delivery carrier so they can inspect the package themselves. A damage claim must
be completed with the carrier.
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